Live sessions for the work with no playbook: the pitch, the decision you can't undo.
Dr. Lia DiBello's study of 7,000+ participants found scenario-based training accelerates learning by 3-6 months compared to traditional methods.
The more scenarios you've faced, the better your judgment gets.
You don't get that from a lecture.
You get it from having been there before.
Drills that isolate one thing. Scenarios that put it under pressure.
That's the idea behind Programs.
Six cohorts at a global consultancy scored their program 8.86 out of 10, and gave it an NPS of +65.
Every program is a run of live sessions, two to two and a half hours each.
Take the whole thing, or just the one session you need.
CLIENT-FACING SESSIONS
The pitch
The story they repeat
The review that keeps the account
DECISIONS UNDER PRESSURE
The decision you cannot undo
Saying no to good work
What if six months from now, this failed?
CUSTOMER & CLIENT EXPERIENCE
The first five minutes and the last
Where the journey breaks
The handover nobody owns
The draft that looks right
The bit you didn't write
Build it, then defend it
Programs and workshops we've actually delivered, written up in full.
Senior EY teams knew CX theory. What they lacked was somewhere to practice it under pressure - so we built it, and moved it onto our own platform.
Every program runs the same shape: brief, drill, play, debrief.
Spec sheets, floor plans, press. Whatever the situation would really hand you.
Decisions on a clock. Then a look at what everyone else chose.
See which one fits your team.
